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Refund policy

Refunds are accepted at Otterly Madness discretion. Please contact us at to discuss your issue. We are an independent and extremely small business, and we will be more than happy to help you out with any issues you may have.

As all of our products are made to order, we don't strictly run a full refund policy however we are happy to discuss and solve your issue with you.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If we offer you a refund - We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.